Payment failed — what now?

If a payment doesn't go through (e.g. an expired card or insufficient funds), you'll see a warning at the top of Billing.

1. Go to Billing → Payment method.
2. Update or change the card — see [Change payment card](skift-betalingskort).
3. When you save the new card, we immediately retry the outstanding amount.

We try to charge the payment three times over three days in total. If the third attempt also fails, the subscription is cancelled and the account is moved to the free Hobby plan (1,000 calls/month). You get your calls back by choosing a plan again under Billing.

Card is fine but the payment still fails? Write to us and we'll look into it together.