What happens if I don't pay on time?

What happens if I do not pay on time?

If the invoice is not paid by the due date, we send reminders — and in the end your API access is suspended temporarily.

Payment terms

• A/S: net 14 days from the invoice date.
• All other company types: net 8 days from the invoice date.

The exact due date is always stated on the invoice itself.

The sequence

• The day before the due date you get an email reminder with the invoice attached, and on the due date a notification in the dashboard.
• 10, 20 and 30 days after the due date we send reminder 1, 2 and 3.
• 20 days after the due date your API access is suspended. Once the payment is registered, access reopens automatically.

Interest and fees

Under the Danish Interest Act for business relations, we may add a reminder fee of DKK 100 per reminder (at most three), late-payment interest (the Danish central bank's reference rate + 8% a year) from the due date and a compensation fee of DKK 310.

If you run into trouble with a payment, message us in the chat and we will find a solution.

The payment details (bank transfer + invoice number as the reference) are on the invoice itself.